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CILAS laser - the automated auto sampler

 

Key Features

 

 

 

 

 

 

 

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CUSTOMER SUPPORT


 Cilas customers are supported by our Customer Support and Applications Center in centrally located in Madison, Wisconsin.  All parts are locally stocked in order to expedite the support of any of our customers.  

Cilas Particle Size
2935 S. Fish Hatchery Road, Suite #157
Madison, WI. 53711
Tel : 608-274-7719
E-mail : service@particle-size.com

We have a team of experienced Customer Support personnel ready to diagnose problems and perform any needed maintenance on your Cilas Laser Particle Size Analyzer. Common repair parts are stocked at our repair center so we are able to get you up and running quickly. Our goal is to provide expert quality service and support for your Cilas analyzer through either a service agreement or on a time and material basis.

 

Contact us at the address above to be put in touch with your regional service center.



Cilas Support Personnel

 

Cilas Service Portfolio:

Factory Depot Repair
Factory repairs are done at  our service center in order to save on instrument service costs.

Installation
We will help you install new instrumentation or move your current instrumentation to a new location.

Instrument Refurbishment
A service representative can do a refurbishment on site in order to prolong the life of the instrument.

IQ/OQ
Our IQ/OQ certification consists of producing a thorough audit trail needed to meet internal and external validation requirements while confirming proper installation and operation with documented tests.

Performance Verification Services

Allows the user to verify the accuracy and repeatability of the instrument using traceable standards.

On Demand Repair
A service representative will come on site and do the repair.  This is billed on a per incident basis.

Consumables and Accessories

Along with standard accessories, we offer many user replaceable consumables to minimize downtime and improve cost of ownership.

 

Preventive Maintenance
This ensures that your instrumentation is working at its optimum capability.

Service Agreements
Our service agreements include preventive maintenance, overnight shipment of parts, priority response.

Software/Hardware Upgrades
Upgrades are readily available for the lifetime of your instrument.

Technical Support
Free Unlimited Phone Support at 608-274-7719 or service@particle-size.com.

Certified Reference Standards
Cilas offers a full suite of certified reference standards for all Cilas particle size analyzers.

Training

Our educational staff or service representatives will provide on site training.


 

Come and see our solutions at the following trade shows:

 

Pittcon 2016

Atlanta, GA

March 6 - 10, 2016

 

ACeRS Regional Refractories Show

St. Louis, MO

March 29 - 31, 2016

 

Ceramics Expo

Cleveland, OH

April 26 - 28, 2016

 

Powder & Bulk Solids International

Chicago, IL

May 3 - 5, 2016

 

NanoTech Conference and Expo

Washington, DC

May 22 - 25, 2016

 

Southeast Catalyst Show

Asheville, NC

September 2016

 

WI-MN SWE Annual Conference

Eau Claire, WI

October 2016

 

American Association of Pharmaceutical Scientists Show

Denver, CO

November 13 - 17, 2016

 

MRS Fall Meeting

Boston, MA

Nov 27 - Dec 2, 2016

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